Question 1

Will I be allocated an account manager?

Accepted Answer

Yes! You will have a dedicated account manager who will be your point of contact throughout the contract. This eliminates the need to contact the network directly so no waiting on hold and speaking to a different person each time.

Question 2

How long does the process take?

Accepted Answer

It depends on our customer’s need, but we always aim for a 2 working day turn around.

Question 3

Is there a minimum number of handsets I must order?

Accepted Answer

No. We are as passionate about serving our sole traders as we are about serving our corporates.  Our smallest customers have only one handset, our biggest have over 2,000.

Question 4

Can I order 100+ lines?

Accepted Answer

Of course. Our sales consultants have experience managing large business mobile contracts.

Question 5

I have 10 people in my organisation that use mobile phones, how many tariffs do I need?"

Accepted Answer

You only need one tariff to cover any number of phones.

Question 6

If we change to another network, will we still be able to keep our business mobile numbers?"

Accepted Answer

Yes. If you are out of contract you can change to another network and take your numbers with you. It is completely free, we simply ask you to request your PAC code (Porting Authorisation Code) from your existing network. Once they have the PAC code, they do the rest. Please note, the code lasts for 30 days so please try and ensure that you provide it to us in good time.

Question 7

What kind of ID(s) do I need to get a contract with you?

Accepted Answer

Most of the time a driver's licence and your passport number are sufficient.

Question 8

Do I need a bank account on my business name?

Accepted Answer

Yes.

Question 9

What is the difference between a 'business' contract and a 'regular' phone contract?

Accepted Answer

By having a business contract, you can benefit from discounted prices and multiple lines savings. It is also tax deductible.

Question 10

Who will manage my account?

Accepted Answer

You will be attributed a consultant who will manage your account and is available for contact if you ever have a question.

Question 11

How do I qualify for a contract?

Accepted Answer

For a limited company you need to have all your files updated on companies house and pass credit check. For a sole proprietor you need to pass a credit check.

Question 12

When is my first monthly payment?

Accepted Answer

Usually within 30 days.

Question 13

Do I have to pay a deposit?

Accepted Answer

It depends on the result of the network credit check or internal security check.

Question 14

Is there any upfront cost?

Accepted Answer

We usually don’t ask upfront fees, but it depends on the deals you agreed with your consultant. When ordering online, any upfront cost is shown on products and again at checkout.

Question 15

What is the contract length?

Accepted Answer

The contract length depends on the agreed contract. It can be 12, 24 or 36 months.

Question 16

Do you offer data roaming as part of a contract?

Accepted Answer

Some networks have data roaming included, for others you'll need to add roaming plans to your contract.

Question 17

What happens when I run out of data?

Accepted Answer

In that case, you can add additional data to your current plan.

Question 18

Can I add lines during the contract?

Accepted Answer

Absolutely! Ask your consultant to give you more details about this option.

Question 19

What happens if I want to cancel my contract halfway through?

Accepted Answer

If you decide you want to stop your contract early, an early termination fee will then apply.

Question 20

Can you help me get out of my existing contract?

Accepted Answer

Sure! We can pay or contribute towards your contract buyout.

Question 21

Will I be able to keep my address contacts?

Accepted Answer

Yes, depending on which existing phone you have, we can copy your contacts from your old phone to the new one.

Question 22

Can I bring my old number over?

Accepted Answer

Yes - we offer number portability.

Question 23

What is needed for a number port?

Accepted Answer

To be able to keep your number, we will need:
A) PAC (Port Authorisation Code).
B) A porting number (existing).
C) A temporary number (if applicable).

Question 24

Can I port my number right away?

Accepted Answer

Numbers can be ported in one working day.

Question 25

How do I get my PAC code?

Accepted Answer

There are several ways. If you have set up an on-line account with your current provider then you can obtain it from the internet. You can also call your existing network directly, it usually takes up to 48 hours to receive it. If you prefer you can call your new account manager, who will explain what you need to do.

Question 26

Can I use my phone abroad?

Accepted Answer

Yes, you can send and receive calls, text, and picture messages (if your phone is compatible) almost anywhere abroad.

Open Mon-Fri 8-6pm

0330 912 2048

Business Mobile Frequently Asked Questions